No phone trees, no overseas call centres, no 45-minute holds. You'll talk to an Australian engineer who knows our network.
Best way to reach us. Technical issues, account questions, or just a chat about networking.
For anything that's not urgent, or to send logs, traceroutes, and detail we can dig into.
Change plan, check usage, view invoices, manage your service — without waiting on anyone.
Critical outages monitored 24/7. If the network's down, we know.
We won't ask you to reboot the router when you've already told us it's a routing issue three hops into our network. The person who answers can read a traceroute.
There is no Level 1 → Level 2 → Level 3 chain. The team you reach is the team that runs the network.
Not everything has to be a ticket. Curious about routing or running a home server? Call. We're engineers, we like this stuff.
If the fault's at NBN, we don't shrug and hang up. We lodge it, chase it, and keep you in the loop until it's fixed.
Call us. We'll check your link in real time — CVC utilisation, your session, the lot. If it's an NBN fault we lodge it for you and chase it to resolution.
Yes. Every connection gets routed IPv6 and your own gateway. If you need it, public IPv4 is available on higher plans. If you want to announce your own IP space via BGP, we can help with that too.
Depends on the plan. Higher tiers include a static IPv4; lower tiers have it as a paid option. Every connection gets a full IPv6 prefix.
Call us and we'll sort it. If NBN's available at the new place, we can usually get you connected within a few days. No reconnection fees.
No worries. No exit fees, no lock-in, no guilt trip. Cancel any time. We'd rather you left happy than stayed resentful.
Please do. Call and ask about our BGP config, RPKI setup, traffic engineering, whatever. We genuinely enjoy this.