Critical Information Summary

These summaries give you the key facts about each of our plans in a standardised format, as required by the TCP Code. One summary per plan, no waffle.

General information (all plans)

Billing

Billed monthly in advance. Payment by direct debit, credit card, or BPAY. See our Terms & Conditions for full billing details.

Complaints

See our Complaints Handling Policy. If we can't resolve it, contact the TIO on 1800 062 058 or at tio.com.au.

About these speed figures

Typical evening speeds are measured during the busy period (7pm–11pm) and represent what most customers on that plan can expect. These figures are reviewed and updated regularly in line with ACMA guidelines.